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Keywords: Process mapping
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Journal Articles
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2015) 16 (1): 34–47.
Published: 13 April 2015
...Professor Alice L. Daugherty; Sarah Barbrow; Megan Hartline Purpose – The purpose of this paper is to describe the value of process mapping to libraries as a first step in promoting a culture of organizational assessment. In addition, this paper offers a case study of the University of Michigan...
