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Keywords: Qualitative data
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Journal Articles
Library user perceptions in 2017 and 2023: conducting a comparative data analysis to improve service quality
Available to Purchase
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics 1–12.
Published: 20 April 2026
... negative comments. Data analysis allowed investigators to identify actionable feedback and areas that need further study. Originality/value The methodology can serve as a guide for other researchers comparing qualitative data and longitudinal data. The libraries used LibQUAL+ results to obtain approval...
