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Keywords: Reference desk
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Journal Articles
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2015) 16 (1): 18–27.
Published: 13 April 2015
...Professor Alice L. Daugherty; Timothy Peters Purpose – This paper is a case study of the decision at Central Michigan University to take librarians off the reference desk. Departmental data on reference desk traffic and other ancillary functions of the reference department was used to make...
