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Keywords: Reference services
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Journal Articles
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2003) 4 (3): 123–124.
Published: 01 December 2003
...Nigel B. Butterwick Edited by R. David Lankes , Charles R. McClure , Melissa Gross and Jeffrey Pomerantz . Implementing Digital Reference Services: Setting Standards and Making it Real . London : Facet 2003 . 248 pp. , ISBN: 1‐85604‐462‐9 £45 © MCB...
