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Keywords: Relationship management
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Journal Articles
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2016) 17 (2): 99–121.
Published: 11 July 2016
..., including the development of models, frameworks, and tools with the potential to improve the effectiveness of service benchmarking, information literacy education, library advocacy, relationship management, staff evaluation, and impact measurement. Research limitations/implications – The volume...
