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Keywords: Resource management
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Journal Articles
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2006) 7 (1): 37–44.
Published: 01 January 2006
... journals Library users User studies Resource management I plan to look particularly at the importance of usage statistics as the foundation of any study of the impact of electronic services. A vast range of usage statistics is now available, but there are all sorts of questions about what...
Journal Articles
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2005) 6 (1): 19–31.
Published: 01 April 2005
.... © Emerald Group Publishing Limited 2005 Quality Information searches Students Search engines Resource management All our experience tells us that the customer never buys what the supplier sells. Value to the customer is always something fundamentally different from what...
Journal Articles
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2002) 3 (2): 74–78.
Published: 01 August 2002
... to confirm previously identified areas that needed attention as well as areas of strength within the library. © MCB UP Limited 2002 University libraries Assessment Strategic planning Resource management Service quality Clemson University is the land grant university of the state...
