...Sarita Gulati; Ritu Sharma; Amanpreet Kaur; Atasi Sinhababu; Rupak Chakravarty Purpose This study examines user perceptions of the Knimbus and MyLOFT mobile applications, which provide off-campus access to library-subscribed electronic resources. By leveraging sentiment analysis and topic modeling...

...Michael Thomas Moore Purpose The purpose of this paper is to establish a data mining model for performing sentiment analysis on open-ended qualitative LibQUAL+ comments, providing a further method for year-to-year comparison of user satisfaction, both of the library as a whole and individual...