Keywords: Service levels
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Journal Articles
Performance Measurement and Metrics (2008) 9 (2): 80–93.
Published: 04 July 2008
... as a tool to assess service quality and user satisfaction. Nadjla Hariri can be contacted at: nadjlahariri@hotmail.com © Emerald Group Publishing Limited 2008 Gender Service levels Iran Libraries Quality assessment Health science libraries are inevitably at the heart...
Journal Articles
Performance Measurement and Metrics (2003) 4 (3): 98–102.
Published: 01 December 2003
..., and interlibrary loan data); and title counts, circulation statistics, and year‐of‐publication data within each call number range. Quality assessment Standards Surveys Service levels LibQUAL+, one of several New Measures initiatives sponsored by the Association of Research Libraries...

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