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Keywords: Service standards
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Journal Articles
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2016) 17 (2): 188–193.
Published: 11 July 2016
...Stephen Town; Tracey Stanley; Jackie Knowles Purpose – In 2014, the Research Libraries UK (RLUK) consortium developed a shared set of customer-focused service standards to be adopted and used by all University Library members. This was the first time that such an approach had been taken across...
