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Keywords: Soft system methodology (SSM)
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Journal Articles
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2021) 22 (2): 117–136.
Published: 15 June 2021
... of Iran (NLAI) as a cultural public sector organization. Design/methodology/approach This study was carried out by using soft operational research (OR) approaches, using a novel combination of two methods, soft system methodology (SSM) and importance performance analysis (IPA). For this purpose...
