...Roswitha Poll Purpose Standardization of library performance measures started in 1994, when several handbooks describing performance indicators had already appeared. The 1st edition of the International Standard ISO 11620 was published in 1998, followed by an amendment 5 years later, both dealing...

... Sacchetti can be contacted at luciana.sacchetti@unibo.it © Emerald Group Publishing Limited 2011 Standardization University libraries Italy Users' opinion as regarding “circulation” are investigated by means of an annual survey which explores three dimensions: frequency of use, importance...

... information environment. Findings Standardizing definitions and methods for the assessment of input, output and impact of library services will assist libraries in demonstrating value for money in the ongoing changes. Originality/value The paper examines the extent of international consensus on data...