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Keywords: TechQual+
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Journal Articles
Can you measure IT? The UK experience of TechQual+
Available to Purchase
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2014) 15 (1-2): 32–40.
Published: 08 July 2014
.... The ability to benchmark performance has been well received by university senior managers. Following this positive experience, the Directorate piloted the TechQual+ survey to assess its technology services. TechQual+ is a total market-survey tool developed on the same principles as LibQUAL+. York...
