... considering and looking at processes, tools and techniques rather than from simply comparing and reviewing measurements of activity. The establishment of the Matariki Network of Universities provided the opportunity to begin work on international benchmarking amongst the member libraries. The project...

...Kongkiti Phusavat; Suphattra Ketsarapong; Jayanthi Ranjan; Binshan Lin Purpose This paper aims to improve the Commission of Higher Education (CHE)'s current university classification and develop the Thai Higher Education Classification Model (THEC‐model). This study supports the CHE's initiative...

...Jill Beard; Penny Dale; Jonathan Hutchins Purpose The purpose of this paper is to survey the impact of electronic resources on the learning and teaching community of Bournemouth University. Design/methodology/approach Action research was used over a two‐year period, with the results from one...

...Peter T. Shepherd Purpose Using COUNTER‐compliant statistics, the purpose of this study is to conduct an in‐depth analysis of usage of online journals in a group of major UK universities. Design/methodology/approach The paper describes in detail developments, as well as other progress made...