... sampling technique. Two separate new indices- the information literacy skills index and the role of library index were constructed to measure the level of students’ information literacy skills and the role of university libraries, respectively. A linear regression analysis was employed to identify...

..., Awareness of Library Services, Library Instruction Programs, Staff Support and Guidance, and Technological Infrastructure and User Satisfaction in the context of a university library. The article provides a theoretically sound and empirically validated model of user satisfaction in academic libraries...

...Tilak Hazarika; Banani Das; Shailesh Kumar Kaushal Purpose The purpose of this paper is to examine the validity and reliability of the scores of the LibQUAL® instrument in a university library in Assam, India. Design/methodology/approach The study adopted the paper version of the LibQUAL+®...

...Md. Jahangir Alam; Muhammad Mezbah-ul-Islam Purpose The study aims to appraise the impact of service quality dimensions on user satisfaction in Bangladeshi public university libraries using structural equation modeling (SEM). Design/methodology/approach This study developed an SEM method based...