...Abdoulaye Kaba; Ibtehal Mahmoud Aburezeq; Fawzi Dweikat; Ghaleb Awad ElRefae Purpose The main purpose of this study is to investigate the impact of user experience and user satisfaction on users' continued intention to use digital library resources. It also aimed to find out how user expectation...

... management system. At the beginning of the Fall 2021 semester, following the launch of the newly redesigned site, we, the authors – the User Experience Librarian and the then-Library Graduate Intern (now Bjork Library’s Outreach and Public Services Librarian) – developed and implemented a usability study...

...Rachel Fleming-May; Regina Mays; Teresa Walker; Amy Forrester; Carol Tenopir; Dania Bilal; Suzie Allard Purpose While assessment and user experience (UX) have been identified as areas of growing focus in all types of libraries, there is currently little infrastructure to prepare students...

...Stephen Town; Katie Burn; Matthew Cunningham; Liz Waller; Emma Walton; Graham Walton Purpose – In higher education libraries, the concept of the user experience has increased in profile and importance. The concept of the “student as customer” has generated much debate but there is general...