... for remote access, personalized services, and enhanced user satisfaction, academic libraries globally have used standardized assessment tools to evaluate and improve service delivery. Among these, LibQUAL+® has emerged as a widely adopted framework for measuring service quality. It assesses user perceptions...

..., Awareness of Library Services, Library Instruction Programs, Staff Support and Guidance, and Technological Infrastructure and User Satisfaction in the context of a university library. The article provides a theoretically sound and empirically validated model of user satisfaction in academic libraries...

...Zihadur Rahman; Nur Ahammad; Samira Islam; Md Armanul Haque Purpose This study investigates user satisfaction with library services and staff behavior at the University Library in Bangladesh, focusing on how staff behavior mediates the relationship between library services, resources and overall...

... access, user satisfaction and overall library functionality. Design/methodology/approach The research employed a survey approach with a questionnaire as the primary data collection tool, involving a sample of 277 participants, determined through the Cochran sample size formula, with a 95% confidence...

...Abdoulaye Kaba; Ibtehal Mahmoud Aburezeq; Fawzi Dweikat; Ghaleb Awad ElRefae Purpose The main purpose of this study is to investigate the impact of user experience and user satisfaction on users' continued intention to use digital library resources. It also aimed to find out how user expectation...

...Aasif Mohammad Khan; Umer Yousuf Parray; Fayaz Ahmad Loan; Shahid Rashid Parray Purpose This study has aimed to thoroughly assess user sentiments and perceptions regarding the National Library of India (NLI). It has attempted to provide significant insights into user satisfaction by examining its...

...Md. Jahangir Alam; Muhammad Mezbah-ul-Islam Purpose The study aims to appraise the impact of service quality dimensions on user satisfaction in Bangladeshi public university libraries using structural equation modeling (SEM). Design/methodology/approach This study developed an SEM method based...

...Michael Thomas Moore Purpose The purpose of this paper is to establish a data mining model for performing sentiment analysis on open-ended qualitative LibQUAL+ comments, providing a further method for year-to-year comparison of user satisfaction, both of the library as a whole and individual...

...Muhammad Jaber Hossain; Anwarul Islam Purpose The study measures perceived service quality (PSQ) associated with user satisfaction of Dhaka University Library (DUL). To identify the service quality users’ needs and expectations were initially identified. Users’ perceptions of current services were...

...Maria Borbely Purpose The primary goal of this paper was to find out how task effectiveness, completion, efficiency and task time affect the general user satisfaction with a specific software product, and which factors, mentioned above, have the biggest effect on user satisfaction. The secondary...

... the evaluation of HyLiFe diverged from much standard practice in performance measurement, the work of researchers into performance measures for the electronic library proved invaluable to the HyLiFe evaluation officer. © MCB UP Limited 2001 User satisfaction Library services Information systems...