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Keywords: User surveys
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Journal Articles
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2012) 13 (3): 154–168.
Published: 23 November 2012
... invited to complete an online survey, mounted on Survey Monkey. The questionnaire was meant for all libraries, whether or not they performed a user survey during the last five years and, if so, whether or not they used LibQUAL + as the survey instrument. Findings The study shows that the use...
