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1-2 of 2
Keywords: Values
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Journal Articles
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2014) 15 (1-2): 50–57.
Published: 08 July 2014
... and demonstrate evidence of the value of the library's contribution to the student experience. Launched in 2008 the Quality Model initiative is ongoing and has become the established way of working. Design/methodology/approach – The approach is of particular significance as Higher Education (HE) libraries...
Journal Articles
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2003) 4 (2): 57–63.
Published: 01 August 2003
... that actually make a difference. This article describes the implementation process and stresses the importance of coordinating the scorecard metrics, or measurements, with the organizational values of the library. 1. (1) user; 2. (2) finance; 3. (3) internal processes; and, 4. (4) learning...
