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Keywords: Workflow analysis
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Journal Articles
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2015) 16 (1): 28–33.
Published: 13 April 2015
...Professor Alice L. Daugherty; Sally Gibson Purpose – The purpose of this paper is to show the value of benchmarking organizational performance in order to enable conversations about workflow analysis and potential changes. Design/methodology/approach – Data from a time-to-shelf study...
Journal Articles
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2015) 16 (1): 34–47.
Published: 13 April 2015
... the staff mapped the processes of their daily work. © Emerald Group Publishing Limited 2015 Organizational assessment Process mapping Workflow analysis Organizational effectiveness Culture of assessment Evidence-based management The University of Michigan Library successfully...
