Psychodynamic observation and emotional mapping: A tool for continuing professional development and research in services for older people

Psychodynamic observation and emotional mapping (POEM) is a professional development (CPD), supervisory and research process, which works from the ‘inside out’. It aims to ensure that staff experience is placed at the heart of understanding meaningful, relationship‐centred care in the workplace. Central to this process is the assumption that feelings occurring ‘under the surface’ in both staff and patients are important channels of communication impacting on staff, care practice and the service setting. In terms of good psychological health for staff and patient, the POEM approach facilitates the digestion and understanding of both conscious and unconscious processes in the workplace. It also contributes towards a healthier, more open workplace in which staff teams are supported in their capacity to think and respond effectively and honestly to everyday clinical and organisational pressures.