... matched to community-based learning mentors to develop partnerships. The authors explore how the concept of learning might be used as a paradigm to raise the quality of care in institutionalised settings using a co-productive and relationship-based approach to promote wellbeing. Design/methodology...

...' experience of health care, the provision of quality services and various key policies such as the recent government white paper Equity and Excellence: Liberating the NHS. Patient‐related outcome measures Patient‐related experience measures Quality Outcome measures Patient experience Older adults...

...Angela Worden; David Challis Quality is an essential criterion by which care homes for older people are judged. However the measurement of quality is both challenging and potentially costly. This paper examines the potential of using routinely generated data from inspection processes as quality...

...Mark Faulkner; Sue Davies This paper briefly describes the rationale for and the development of the CARE (Combined Assessment of Residential Environments) profiles. The CARE profiles represent a new approach to quality improvement in care homes for older people that seeks to gain the views...

...Norma Raynes; Lydia Coulthard; Charlotte Glenister; Bogusia Temple This paper describes a study that explored older people's views and priorities on what made for quality in home care services, ways of accessing these and enabling them to become part of mainstream service monitoring. It took place...

...Charles Patmore Twenty‐three home care providers were interviewed concerning what promotes or impedes quality aspects of service giving, as defined by older customers ‐ like service from familiar staff or flexible help. The influence of Social Services purchasers and of structures for purchasing...

...Charles Patmore This article presents evidence for important individual differences between older people concerning what they value as high quality service from home care. A case is made for improving service quality through systematically consulting each service user about their own preferences...

...Martin Shreeve This paper examines the experience of the two year action research programme Better Government for Older People within the wider context of an ambition to create ‘quality in ageing’. It argues that within the limits of the originating aims and values of the Better Government...

...Mike Nolan; Sue Davies © MCB UP Limited 2000 Care homes Older people Quality Interdisciplinary care Assessment Commentary The health and care of older people in care homes: The way forward or recreating the past? Mike Nolan and Sue Davies Mike Nolan is Professor of Gerontological...