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Journal Articles
Unequal Responsiveness in City Service Delivery: Evidence from 42 Million 311 Calls
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Quarterly Journal of Political Science (2020) 15 (3): 243–274.
Published: 10 June 2024
...Brian T. Hamel; Derek E. Holliday We assess unequal responsiveness to citizen demands for municipal goods and services using a dataset of about 42 million 311 requests from 13 large cities between 2011 and 2019. We report three findings. First, we find no evidence that cities respond to requests...
