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Keywords: Restaurants
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Journal Articles
Restaurant servers, tipping, and resistance
Available to Purchase
Qualitative Research in Accounting & Management (2009) 6 (1-2): 70–82.
Published: 27 March 2009
...Sharon C. Bolton; Maeve Houlihan; Mary Gatta Purpose The purpose of this paper is to present a next step in Greta Foff Paules' groundbreaking analysis of control‐resistance in service work by exploring the work practices of restaurant servers in regard to ways they resist and reshape the tipping...
