... for the same applications. It demonstrates the necessity for further research into platformspecific user experiences, particularly in the context of emerging technologies in digital banking. Identifying critical success factors and inhibitors influencing attitudes towards neo-banking applications lays...

...Valeriia Melnyk Purpose This study aims to explore how the shift from traditional to digital banking transforms the nature of trust between banks and their younger clients (aged 18–35) from the perspective of bank employees. Design/methodology/approach Qualitative semi-structured interviews...