...Francesca Battaglia; Enrico Maria Cervellati; Dario Salerno; Gian Paolo Stella; Valeria Vannoni Purpose This research aims to investigate the impact of exogenous shocks on individuals' risk tolerance, particularly when originating outside the economic or financial sphere. Focusing on Italy...

... banking groups. Design/methodology/approach – Out of the 77 banking groups operating in Italy on 30 June 2011, The paper selected 12 banking institutions that implemented either stock option or stock grant plans over the years 2007-2010. The documentary analysis was carried out on 22 stock option...

... and, on the other hand, by focusing attention on organisation and internal processes aimed to support the assessment and improvement of customer satisfaction. © Emerald Group Publishing Limited 2013 Customer satisfaction Bank marketing Banks Italy Customer satisfaction is now for many banks...