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Purpose

To explore the cases for and against the use of computer‐assisted qualitative data analysis software (CAQDAS) in qualitative organisation and management research.

Design/methodology/approach

Reflecting the debate inherent in the questions raised about the use of CAQDAS, a dialogue between the authors is used.

Findings

There are risks associated with using CAQDAS without considering its underpinning principles and assumptions about data analysis. If these are considered explicitly as part of a research methodology, then CAQDAS may be a valuable analytical tool. If not, there is risk of distortion and bias in results from the use of CAQDAS.

Originality/value

The paper addresses a commonly posed question for qualitative researchers, in a format and structure that is likely to stimulate further debate.

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