Keywords: Critical incident technique
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The critical incident technique reappraised: Using critical incidents to illuminate organizational practices and build theory

Gregory Bott, Dennis Tourish
Journal: Qualitative Research in Organizations and Management: An International Journal
Qualitative Research in Organizations and Management: An International Journal (2016) 11 (4): 276–300.
https://doi.org/10.1108/QROM-01-2016-1351
Published: 14 November 2016
...Gregory Bott; Dennis Tourish Purpose The purpose of this paper is to offer a reconceptualization of the critical incident technique (CIT) and affirm its utility in management and organization studies. Design/methodology/approach Utilizing a case study from a leadership context, the paper...
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