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Keywords: Emotion regulation
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Journal Articles
Qualitative Research in Organizations and Management: An International Journal (2015) 10 (3): 206–226.
Published: 14 September 2015
..., 2008). It is possible also that expectation plays a role in the interpretation of an exceeded promise. Emotion regulation literature, for example, identifies discrepancies in expectation as being at the heart of emotional experiences (Kramer and Hess, 2002). When expectations are exceeded the emotional...
