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Keywords: Taxi drivers
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Journal Articles
Qualitative Research in Organizations and Management: An International Journal (2014) 9 (3): 254–269.
Published: 08 September 2014
...Dr Gina Grandy, Professor Sharon Mavin and Professor Ruth Simpson; Catherine Cassell; Vicky Bishop Purpose – The purpose of this paper is to consider how taxi drivers understand the customer service relationship as “dirty work” by examining the strategies they use to manage the taint associated...
