Keywords: Theory building
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Journal Articles

The critical incident technique reappraised: Using critical incidents to illuminate organizational practices and build theory

Gregory Bott, Dennis Tourish
Journal: Qualitative Research in Organizations and Management: An International Journal
Qualitative Research in Organizations and Management: An International Journal (2016) 11 (4): 276–300.
https://doi.org/10.1108/QROM-01-2016-1351
Published: 14 November 2016
... actors. The authors argue that the CIT potentially offers the kind of “thick description” that is particularly useful in theory building in the field. Research limitations/implications Drawing on interview material, the authors suggest that incidents can be classified based on frequency of occurrence...
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