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Keywords: Service quality
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Journal Articles
Journal:
Rajagiri Management Journal
Rajagiri Management Journal (2021) 15 (1): 2–15.
Published: 28 September 2020
... that innovation adoption, service quality, cybercrime have significant relationship with the competitiveness of banks, the intention of bank customers, and perception of customers towards online services. However, the rate of frauds does not have significant relationship with the usage of mobile banking products...
Journal Articles
Journal:
Rajagiri Management Journal
Rajagiri Management Journal (2020) 14 (1): 19–33.
Published: 28 April 2020
...Adil Zia Purpose This study aims to explore the factors responsible for influencing the service quality (SQ) of department stores in Albaha region, Saudi Arabia. This study also examines the level of influence on SQ. Design/methodology/approach Primary data was collected from 600 customers out...
