.... Design/methodology/approach An illustrative case study using the OpenRepGrid package from the open-source software R facilitates a deeper understanding of these techniques. The study subjects were employees of a corporate charter company. Findings The RGT enables the identification of key attributes...

...Adriana Roseli Wünsch Takahashi; Luis Araujo Purpose The case study approach has been widely used in management studies and the social sciences more generally. However, there are still doubts about when and how case studies should be used. This paper aims to discuss this approach, its various uses...