...). To foster innovation in Latin American SMEs, especially within the digital economy, Industry 4.0 technologies and digital transformation, they must develop strategic capabilities to generate new resources and capabilities that enhance their innovative performance, competitiveness, and ability to gain...

...Animesh Kumar Sharma; Rahul Sharma Purpose This research aims to explore the role of digital transformation in the tourism sector, identifying both opportunities and challenges associated with advanced technologies. Design/methodology/approach A qualitative research approach was employed...

...Carlos Eduardo de Morais; Simone Sehnem Purpose To analyze the role of technologies in digital transformation (DT) and innovative business models (IBMs) in the financial industry (FI) from the perspective of strategic stakeholders. Design/methodology/approach A systematic literature review...

...://creativecommons.org/licences/by/4.0/legalcode Organizational routines Technological artifacts Digital transformation Information technology (IT) is the cornerstone of companies, ranging from operational functions to the highest levels of strategic planning (Mansell, Avgerou, Silverstone, & Quah...

... intelligence Chatbot Digital transformation IBM Watson Service efficiency Technological innovation Virtual assistant Digital transformation and the revolution in process efficiency started in the 2010s, with the consolidation of the Fourth Industrial Revolution, whose main objective...

...Cristiana Rennó D’Oliveira Andrade; Cláudio Reis Gonçalo Purpose This study characterizes the scenario of emerging countries (ECs) – “Brazil, Russia, India, China and South Africa (BRICS)” concerning digital transformation and its association with the Industry 4.0 (I4.0) value creation system...