...Norhayati Zakaria; Ritu Sehgal; Alastair Watson; Khairul Anuar Kamarudin Purpose The paper aims to explore the concept of resilience during the extraordinary challenges brought about by the COVID-19 pandemic. Design/methodology/approach The authors conducted semi-structured interviews with 26...

.... Content analysis was used to make inferences. Findings This study found six distinct uncertainties created by COVID-19. Furthermore, it was found that irrespective of industry-type or headquarters location, organizations could transform their internal processes and remain resilient by strategically...

... of the COVID-19 pandemic’s impact and the sector’s resilience. Design/methodology/approach Data was collected using a survey of 199 tourism workers in Magelang city in Central Java Island. The data was analyzed using structural equation model with Smart PLS. Findings The results confirm that social...

... to compare the situation before and during pandemic period. Findings The effective operational strategy patterns during the outbreak of the COVID-19 pandemic comprise three hybrid strategies and one scheduling strategy. It appears from these strategy models that four strategic alternatives are available...