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Keywords: Insurance industry
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Journal Articles
Achieving total quality management using knowledge management practices: A field study at the Jordanian insurance sector
Available to Purchase
International Journal of Commerce and Management (2011) 21 (4): 394–409.
Published: 22 November 2011
... about KM and TQM were obtained through a survey questionnaire distributed to managers in the insurance industry in Jordan. To arrive at statistically significant conclusions, the authors used variance and correlation analysis. Findings The results indicate that KM processes (diagnosing, acquiring...
