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Keywords: Performance measures
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Journal Articles
International Journal of Commerce and Management (2013) 23 (2): 148–174.
Published: 21 June 2013
... is proposed that focuses on the overall performance of the MFIs. The study also documents the various dimensions of the performance measurement of the MFIs done so far. It is expected that this study would help turn the attention of microfinance researchers, microfinance practitioners, and various rating...
Journal Articles
International Journal of Commerce and Management (2012) 22 (2): 103–118.
Published: 22 June 2012
...G.D. Sardana; Tojo Thatchenkery; A.K. Siti‐Nabiha; W.Y. Thum; G.D. Sardana Purpose Performance of service desk is critical to an organization. The purpose of this paper is to examine the performance measurement system of a technical assistance center at one of the largest semi‐conductor...
Journal Articles
International Journal of Commerce and Management (2008) 17 (1-2): 6–24.
Published: 18 April 2008
.... Design/methodology/approach This study evaluates the performance of the 20 largest US‐based mutual funds using risk‐adjusted returns during 1995‐2004. In particular, a relatively new risk‐adjusted performance measure by Modigliani and Modigliani is used to evaluate these equity funds. This study also...

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