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Keywords: Service levels
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Journal Articles
Service quality management applying the balanced scorecard: an exploratory study
Available to Purchase
International Journal of Commerce and Management (2009) 19 (2): 127–136.
Published: 26 June 2009
... as a measurement tool thereby ensuring the quality of web services. Internet Service levels Quality management Balanced scorecard The internet has revolutionized the capacity to share information across organizations, resulting in radical transformations of organizational practices for procuring...
Journal Articles
Application of Taguchi design to retail service
Available to Purchase
International Journal of Commerce and Management (2008) 18 (2): 184–199.
Published: 31 July 2008
... emphasis on the management of processes that run across functional boundaries within an organization. Taguchi methods Consumer behaviour Retailing Service levels © Emerald Group Publishing Limited 2008 Nusser Raajpoot can be contacted at: raajpootnus@ccsu.edu Although robust...
Journal Articles
Impact of e‐business on the exporting services of export management companies
Available to Purchase
International Journal of Commerce and Management (2006) 16 (1): 29–40.
Published: 28 February 2006
... (arifsariteke@rocketmail.com) is an MBA from IUP. Currently, he is working as a merchandiser for a Turkish fashion brand "LC WAIKIKI". 40 © Emerald Group Publishing Limited 2006 E‐business Exports EMCs Export management companies USA Service levels ...
