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1-4 of 4
Keywords: Total quality management
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Journal Articles
Research framework for the impact of total quality management on competitive advantage: The mediating role of innovation performance
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Review of International Business and Strategy (2017) 27 (3): 335–351.
Published: 04 September 2017
...Van Cang Nguyen; Ngoc Tuan Chau Purpose The purpose of this paper is to apply a more accurate competitive advantage construct to study the impact of total quality management on firms’ competitive advantage in the context of the weakening of the competitive advantage of firms that are renowned...
Journal Articles
The relationship between total quality management practices and their effects on bank’s technical efficiency
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International Journal of Commerce and Management (2015) 25 (2): 173–182.
Published: 01 June 2015
...Loay Salhieh; Jamal Abu-Doleh Purpose – The purpose of this paper is to investigate the relationship between total quality management (TQM) practices and banks’ technical efficiency. Design/methodology/approach – A survey questionnaire was constructed to measure TQM practices...
Journal Articles
Human resource management and total quality management linkage – rhetoric and reality: Evidence from an empirical study
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International Journal of Commerce and Management (2012) 22 (3): 219–234.
Published: 31 August 2012
...Jamal Daoud Abu‐Doleh Purpose The purpose of this paper is to investigate the impact of human resource management (HRM) practices on the implementation of total quality management (TQM) practices, on the one hand, and to investigate the impacts of HRM and TQM practices on the organizational...
Journal Articles
Achieving total quality management using knowledge management practices: A field study at the Jordanian insurance sector
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International Journal of Commerce and Management (2011) 21 (4): 394–409.
Published: 22 November 2011
...Naser A. Aboyassin; Marwan Alnsour; Moayyad Alkloub Purpose The purpose of this paper is to explore the benefits that can result from the use of knowledge management (KM) principles in achieving total quality management (TQM) in the Jordanian insurance sector. Design/methodology/approach Data...
