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Keywords: Business-to-business Service
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Journal Articles
Monitoring Service Gaps in Hong Kong Apparel Merchandising Business Part III: An Antecedents Study of Organizational Service Quality Incongruence
Available to Purchase
Research Journal of Textile and Apparel (2000) 4 (2): 52–59.
Published: 01 May 2000
... Merchandising Business-to-business Service Service Quality Gap Analysis Monitoring Service Gaps in Hong Kong Apparel Merchandising Business Part III: An Antecedents Study of Organizational Service Quality Incongruence K.M.C. To & C.S. Leung Institute of Textiles and Clothing, The Hong Kong Polytechnic...
Journal Articles
Monitoring Service Gaps Part I - Examining Customer’s Expectations OfAdequacy And Superiority In Hong Kong Apparel Merchandising Business
Available to Purchase
Research Journal of Textile and Apparel (1999) 3 (1): 65–79.
Published: 01 February 1999
... services. The research also provided insights for today’s management of professional merchandising service to achieve a more meaningful service excellence. © 1999 Emerald Group Publishing Limited 1999 licensed reuse rights only Apparel Merchandising Business-to-business Service Service Quality...
