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Keywords: Kano model
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Journal Articles
Research Journal of Textile and Apparel (2023) 27 (4): 560–572.
Published: 25 February 2022
...Md. Sobuj; Mohammad Asharaful Alam; Akhiri Zannat Purpose The purpose of this study was to find the key face mask features using Kano model in combination with a hierarchical cluster analysis based on customer satisfaction (CS) and preference. Design/methodology/approach This study used 171...
