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Keywords: Service Quality Gap Analysis
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Journal Articles
Monitoring Service Gaps in Hong Kong Apparel Merchandising Business Part III: An Antecedents Study of Organizational Service Quality Incongruence
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Research Journal of Textile and Apparel (2000) 4 (2): 52–59.
Published: 01 May 2000
... Merchandising Business-to-business Service Service Quality Gap Analysis Monitoring Service Gaps in Hong Kong Apparel Merchandising Business Part III: An Antecedents Study of Organizational Service Quality Incongruence K.M.C. To & C.S. Leung Institute of Textiles and Clothing, The Hong Kong Polytechnic...
