Records management meets knowledge gathering Available to Purchase

Information technology developments in the last two decades, including the development of the Internet and particularly the world wide web, have created problems and opportunities for records managers. The knowledge contained in records must be captured into the organisation‘s memory if it is to be managed and shared for company prosperity. In this article the author explores some of the problems and opportunities and proposes a three phase strategy for managing records and knowledge in the current, and likely future, technological environment.