...Lois Evans; Patricia Franks; Hsuanwei Michelle Chen Purpose This study aims to examine how 20 local governments in Canada and the USA operationalize the government–citizen trust relationship through the administration of social media by answering two questions: Can local governments use social...

... by its current approach. Consequently, it encourages researchers to further develop its findings in the future, both domestic to Canada and internationally. Practical implications This paper includes implications that advocate for increased awareness about how public policy dictated records...

...Niall Sinclair Canada has tasked itself with delivering e‐government to its citizens by the year 2005 and the Canadian Government has recognized that improving the management of its information holdings is critical to successfully meeting the challenge. As Canadians become accustomed to online...