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Keywords: Cynefin framework
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Journal Articles
Tackling the wicked problem of ERM: using the Cynefin framework as a lens
Available to Purchase
Journal:
Records Management Journal
Records Management Journal (2013) 23 (3): 191–227.
Published: 25 November 2013
...Sue Childs; Julie McLeod Purpose – The purpose of this paper is to complement a previous article on using the Cynefin framework to make sense of the electronic records management challenge. Its focus is on how to use Cynefin, and the ERM framework developed using it, as an approach...
Journal Articles
A strategic approach to making sense of the “wicked” problem of ERM
Available to Purchase
Journal:
Records Management Journal
Records Management Journal (2013) 23 (2): 104–135.
Published: 19 July 2013
...Julie McLeod; Sue Childs Purpose The purpose of this paper is to provide an approach to viewing the “wicked” problem of electronic records management (ERM), using the Cynefin framework, a sense‐making tool. It re‐conceptualises the ERM challenge by understanding the nature of the people issues...
