... contribute to project delays, disputes, miscommunication and cost overruns. Organizational and cultural factors, including inadequate leadership and regulatory awareness, exacerbate these challenges. The findings align with global literature, highlighting the need for digitalization, standardized practices...

...Daniel Henriksen Hagen Purpose This paper presents an exploratory case study on the impact of user-oriented digitalization on records management in the Norwegian public sector. The purpose of this study is to identify some of the opportunities and issues that may arise for records management...