.... It was a multiple-case study, covering 12 organizations in Iceland. In these organizations, 32 professionals were interviewed. The research sought to understand how PKR was being facilitated, as well as how personal knowledge was made accessible and usable for employees. Findings The organizations had not been...

...Johanna Gunnlaugsdottir Purpose The purpose of this paper is to present, on the one hand, the findings of a survey conducted during 2012 in Iceland and, on the other hand, the results of interviews held in 2015 concerning why it was felt that the authorities withheld information either about...

...Johanna Gunnlaugsdottir Purpose – The purpose of this paper is to present findings of a survey conducted during 2012 in Iceland with the intent of examining public opinion on government provision of information, i.e. whether the public felt that the authorities withheld information, either about...

...Johanna Gunnlaugsdottir Purpose The purpose of this paper is to present findings of a survey conducted during 2010 in the Icelandic organizations that held certification according to the ISO 9001:2008 quality management standard. Design/methodology/approach The organizations were...

...Johanna Gunnlaugsdottir Purpose The purpose of this paper is to present the findings of studies conducted during the period 1986‐2010 in 75 Icelandic organizations on how employees classified or did not classify information and records. Design/methodology/approach A qualitative...

...Johanna Gunnlaugsdottir Purpose The purpose of this paper is to present the findings of a research conducted in Iceland during the period 2001‐2005 and in 2008 on how employees view their use of Electronic Records Management Systems (ERMS). Design/methodology/approach Qualitative...

...Joanna Gunnlaugsdottir Purpose The purpose of this paper is to present the findings of research conducted during the period 2001‐2005 in eight organizations in Iceland on the implementation of four Electronic Records Management Systems (ERMS). Methodology/approach Qualitative...

..., and the demand for well designed RM programmes will not diminish. The new ISO 15489 standard on RM is an excellent guide for this work. © MCB UP Limited 2002 Quality management ISO 9000 Records management Standards Certification Iceland About 30 organisations in Iceland have achieved...