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Keywords: Processes
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Journal Articles
Issues with contact centres – as a new interface between public organisations and citizens
Available to Purchase
Journal:
Records Management Journal
Records Management Journal (2013) 23 (2): 90–103.
Published: 19 July 2013
...‐services are used for digital management of routine matters: records are created, received, maintained, used and disposed during the processes of capturing and maintaining evidence about business activities and transactions. Besides e‐services, public administrations are establishing new channels organised...
