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Keywords: Total quality management
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Journal Articles
Journal:
Records Management Journal
Records Management Journal (2016) 26 (2): 140–169.
Published: 18 July 2016
...Emmanuel Adjei; Monica Mensah Purpose The purpose of this study is to determine the extent to which total quality management (TQM) initiatives can improve the quality of services delivery at the medical records unit of the Korle-Bu Teaching Hospital (KBTH) to help meet the expectations...
