Delivering Web Reference Services to Young People

You all know the scene. Young people between the ages of 8‐18 descend upon your library, homework or assignments in hand. They all want speedy answers, but they do not want these from books. They want them from the Web! It is trendier and more up to date so we are told. A simple and all the more common scenario nowadays. So now we all face the problem of searching through the mass of resources that the Web entails.

Delivering Web Reference Services to Young People aims to help with advice on, amongst other things, what the Web does well...