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The first edition of Know it All, Find it Fast (RR 2002/372) won the Best Reference Work prize in the 2003 Emerald Literati Awards for this journal. This second edition updates the sources to ensure its ongoing usefulness as an immediate source of answers. I vividly remember my early enquiry desk days when I rarely understood the questions being asked, let alone know where to go for answers! Library school may have given me the theory. Finding answers was learnt the hard way – usually with a user following me round the library!
This volume is designed as a...
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